Refunds and cancellations

Last updated September 29, 2026 · Mingo Application LLC

Cancelling a plan

You can cancel your Mingo for Business plan at any time: in the app, go to Business dashboard → Plan & billing → Manage payment method & invoices → Cancel plan. Your plan stays active until the end of the billing period you've already paid for, and it won't renew after that. Your events and promotions stop showing and your rewards pause when it ends; customers keep the points they earned.

Refunds

• Subscriptions: payments for a billing period that has started aren't refunded, including partial months or years, except where required by law.
• Mistakes on our side: if you were charged twice, charged the wrong amount, or charged after you cancelled, we'll refund the incorrect charge in full.
• Upgrades: the prorated charge for an upgrade covers the rest of the current period and isn't refunded if you downgrade later in that period.
• Private event fee ($10): refunded in full if you cancel the private event before it starts and no guests have joined with your invite code. Otherwise it isn't refundable.

How to ask

Email mingotech@icloud.com within 30 days of the charge with your business name and the date of the charge. Approved refunds go back to the original payment method, usually within 5 to 10 business days.